Managing employees’ end-to-end work experience is key to organisational success. In the current hybrid working environment where employees are scattered, technology and innovation become essential to help businesses gain visibility to their workforce and simultaneously engage and empower employees with self-service options. As a result, SSCs need to shift their focus from cost optimisation to employee experience and put the most effort into pushing digital transformation.

有效管理员工的端到端工作体验是企业成功的关键。在员工分散配备的当前混合式工作环境中，技术和创新至关重要，它有助于企业了解员工的预期，并通过自助服务选项吸引和赋权员工。因此，共享服务中心（SSC）需要将重点从成本优化转向员工体验，并全力推动数字化转型。